Terms of service

We do not accept returns of products that have been personalised – if you change your mind, please tell us as soon as possible, before we start personalising your order.

For non-personalised products, we do not give refunds if you change your mind, but we are happy to give you a credit note if you return your order as it was when you received it – unused and still in its original packaging. We accept returns within 14 days after you receive a product. We will issue you a credit note if you cannot find something else in exchange, which will be valid for 6 months.

Postage and handling is only refundable where the product is deemed faulty. All postage costs for returns and exchanges will be at the customer’s expense.

Name My Stuff accepts responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so by clicking the following box.

In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Post Office.